Privacy Policy & Terms
Last Updated: February 2026
At Help Center, your trust is our most valuable asset. This policy describes how we collect, use, and protect your information when you utilize our click-to-call services.
1. Information Collection
When you initiate a call through our platform, we may collect metadata including your phone number, call duration, and location to route your call to the nearest available representative. We do not access your personal contacts or files.
2. Use of Call Data
Calls are recorded for training and quality assurance purposes. These recordings are stored on encrypted servers and are automatically purged after 90 days unless required by legal proceedings.
3. Third-Party Disclosure
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website or servicing you, so long as those parties agree to keep this information confidential.
4. Security Measures
We implement a variety of security measures to maintain the safety of your personal information. We use 256-bit SSL encryption for all web-based interactions and strict internal access controls for all call logs.
5. User Rights
You have the right to request a copy of the metadata we hold about your interaction or request the immediate deletion of your call recordings from our system by contacting our compliance officer.